Rip off and Lying
August 7, 2022 - Review from Apartments.com
1. We were deceived to this place when we were in midwest. We were told the unit is quiet. But from the day we moved in, we had to deal with constant and high level of noise from hwy 495, 24/7, EVEN WHEN the windows are completely shut overnight when we slept. We complained to the landlord many times, and we notified them that we wanted to move out through an attorney's letter. The landlord insisted that we have to pay them about $6000 penalty if we move before the lease expires but we can move ...
to a quieter unit free of transfer fee ($700 otherwise). When I finally found a quieter and same sized apartment in the same neighborhood, I called the staff who deceived us about the noise level of our current unit for a transfer. But, (1)She doesn't honor the renewal increase in our current unit (on the electronic lease) of about 6.5% rent increase for current tenants, and instead she wants us to pay about 21% increase for prospective tenants. (2) She doesn't honor upper management's offer of free transfer fee and insists that everyone has to pay $700 to transfer no matter what. (3) Moreover, she insists that every unit has to be painted all over though I request not to due to my pregnancy. Then, I immediately told her that it's impossible to work with them, I will not seek transfer anymore, and I will not renew the lease. But when I inquired about how to get the security deposit back at a later time point, they pretended that they never knew that we will not renew the lease, and they insisted that we owe them $5000/month for auto-renewal, which is twice as much as one month of renewal monthly rent. If you are lucky enough to find a quieter unit with them, be aware that their lease term may increase overtime. For our case, 13 months for the first year, 14 months for the renewal.
2. Due to the recent significant rent hike for current tenants and even higher rent hike for prospective tenants, the vacancy rate in the neighborhood shoots up since May 2022. But even before that, the move-out rate seems really high. We moved in July 2021. There are four units on each floor and all three neighbors on our level moved out in 6 months or so after we moved in.
3. When the power went out for two days in August 2021, we had to book hotel stays because there’s no lights in the hallway. The landlord calls the apartment complex luxury but they are too frugal to put emergency lights in the hallway at nights when power was out and it was completely dark.
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Property Manager Responded
December 12, 2023
Thanks for this thorough feedback and for letting us know that you had some negative experiences here at Tysons Glen Apartments and Townhomes last year. We regret to hear this and trust your concerns have been resolved, but if not, please do not hesitate to let us know at (866) 206-5464.
Max of 2. | Restrictions: Yes.