Horrible management
June 26, 2026 - Review from Apartments.com
I rarely leave negative reviews, but I feel future residents deserve to know what my experience at Upshore Apartments was like.
Since the current management took over, communication and professionalism have noticeably declined. Throughout my move-out process, I encountered issue after issue that could have been avoided with basic organization and communication.
I reserved the moving dolly in advance, yet no one was available to provide it when I arrived, causing a significant delay. While I was ...
actively moving, maintenance also took the dolly I was using. On moving day, vendors completely blocked the alleyway and loading dock, forcing my movers to work around them and making an already stressful move even more difficult. Instead of taking responsibility, management repeatedly made excuses rather than acknowledging the inconvenience caused.
Unfortunately, this wasn’t an isolated incident. During my time here, I experienced ongoing communication issues, a lack of accountability, and poor follow-through. Every concern seemed to be met with an explanation instead of a solution.
The building itself has potential, but good management is what makes an apartment feel like home, and that was consistently lacking in my experience.
If you’re considering moving here, I encourage you to ask detailed questions about management responsiveness and how resident concerns are handled before signing a lease. Based on my experience, I cannot recommend Upshore Apartments.
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Property Manager Responded
July 2, 2026
Thank you for sharing your experience. We're sorry to hear about the challenges you faced during your time with us. Your feedback is important, and we are committed to improving our communication and organization. We invite you to contact our office at 773-269-6404 or upshoreresidencesmgr@willowbridgepc.com to discuss your concerns further.
Sincerely,
The Upshore Residences Management Team
We welcome 2 pets per apartment home. There is a $500 non-refundable pet fee for the first two pets. Please call our Leasing Office fo complete Pet Policy information.