Ridiculous treatment of excellent renter
August 9, 2022 - Review from Apartments.com
I rented an apartment at Valley Springs for 3 years. I always paid on time, never a problem. However, when I moved out, I was supposedly charged a fee for cleaning or repairs of some sort (which is odd given there were a damage deposit and couldn't possibly be $185 worth of extra costs to incur). I received a call from a collection agency for this amount. I have left two voicemails and sent two emails to the office with no response. They have my forwarding address and phone number. If there ...
is a fee to be paid, they should be talking to me about it. Instead, I get my credit dinged because they aren't willing to make a call? This is OUTRAGEOUS. What a joke. I was the type of renter who doesn't complain about much even when warranted (leaky toilets, oven lights and fans that never worked, old carpet, neighbors who fill their patios with crap) because I don't see a need to be 'that guy' and this is how I am treated? Unbelievable. I can't even get an explanation for whatever this $185 fee is. Nickel and diming me on an apartment that I would be shocked isn't getting remodel/refreshed (most of the ones in my building were way more updated, guessing mine was next once vacant) anyways! If you rent here, don't expect your good intentions will be reciprocated. Consider yourself warned.
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Property Manager Responded
February 21, 2023
Hello User,
Thank you for sharing your experience at our community. We're very sorry to have fallen short of your expectations and hope you'll accept our sincerest apologies. We're committed to addressing your concerns and ask that you contact us with any additional details that may help us in our efforts to investigate any shortcomings and rectify any outstanding issues. Thank you again for your feedback.
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