Van Mark Apartments

one was in so he submitted a maintenance ticket. I called the office and left a voicemail stated what happened during my visit. My second call was to the curtesy officer who was very hostile on the call. He told me, “ I work at the Sheriffs office so unless it’s a issue with that i can’t help you”. I let him know i didn’t know If he needed to file a report. To my surprise he asked me, “what kind of report would i put in on an accident”? I told him an accident report needless to say he told me i needed maintenance. I disconnected the call and contacted the only helpful person in this whole fiasco! He first asked if i was okay and let me know the damaged were repaired. On the following day I met him at the office along with the property manager Melissa. She seemed as if she was going to be on top of the accident so i filled the paper work out and her know of the damages to My watch and body. I told her that if they agreed to repair/replace my watch then that would be the end. I wasn’t going after medical attention, bills nor any other type of compensation. A total of four days roll by and no call from Melissa. I contacted her and she stated she was just about to call me. She said she submitted everything to corporate and was awaiting a response. I was a little puzzled as to why i had to contact her and she never contacted me. Moving forward to 2 weeks and no response from melissa. I called and told her my watch needed to be replaced/repaired today. She stated she didn’t know how much the watch cost and needed that to send over. As i told her when you requested the pictures of the watch you didn’t think to tell me you needed a price? She then goes on to say she’s the only one in the office and she gets a million emails a day. This is beyond me at this point and I want all future tentants know what to look forward to when it comes to van mark/ Melissa and the curtesy officer.