What happened to this place?
April 19, 2026 - Review from Apartments.com
The problems showing up in these reviews have been going on for a while and aren't getting fixed. Hallway carpets are worn and stained beyond cleaning at this point and need to be replaced. Walls haven't been painted in years, entry doors have peeling paint. Pool just opened for the season and they couldn't be bothered to clean the tile before filling it. It feels like at some point the people running this place just decided upkeep wasn't worth their time anymore. Trash and cigarette butts are a ...
regular sight — on a supposedly smoke-free property.
Management responds to every review with the same polished apology and claims they do regular property walks. If that's true, it's hard to explain how these things go unnoticed year after year. I used to be proud to live here. Now I'm embarrassed to have visitors.
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Property Manager Responded
April 24, 2026
I really appreciate you taking the time to share this, even though it’s tough to read, especially hearing that you’ve gone from feeling proud to live here to feeling embarrassed. That’s not lost on us.
As our buildings are getting closer to the 10-year mark, we’re running into larger-scale maintenance and cosmetic items that simply didn’t exist in the earlier years. Things like hallway carpet replacement, repainting, and general wear are on our radar but they’re also projects that have to be planned, budgeted, and phased rather than fixed all at once.
We do conduct regular property walks, but I understand your point—if the results aren’t visible, it doesn’t feel like enough. That’s fair, and it’s something we’re actively working to improve, both in how we track issues and how quickly we respond to them.
Some of the items you mentioned, like refreshing common areas and addressing worn finishes, are already part of our upcoming plans. I know that doesn’t fix how things look today, but ...
it is something we’re working toward.
If you’re open to it, I’d welcome the chance to connect directly and hear more about specific areas that stand out to you so we can make sure they’re being prioritized appropriately. Feel free to reach out to us in the office at 314-395-1100 or via email at vanguard@samapartments.com.
Max of 2.