Might not be worth it
December 20, 2023 - Review from Apartments.com
The Velo building and units themselves are nice. The cleaning crew did a great job keeping the lobby and main areas clean despite residents of the building not knowing how to use a garbage chute. Maintenance requests are answered very quickly.
Why I'm giving them 1 star is because the move-in and move-out process is absolutely terrible. I was initially interested in a very specific unit, made an appointment to see the unit, and on the day of was told that unit wasn't available and my appointment ...
was made in error. I had to take time off work to go to that appointment. I contacted them by email and let them know I was interested in that unit only and to let me know if the application fell through. A week later I don't hear anything and I see the same unit listed again on their website. This time I just applied and paid the deposit to secure the unit. Red flag. Once I move in they forget to add me to their Amazon locker system and or notify me about said system. Received zero orientation on the building.
When my lease was up I emailed to ask if they would consider lowering the monthly rent since the second bedroom was marked incorrectly and had no windows. They told me no, that it was already below market value. However, unit ended up going for $100 below what I was paying.
Lastly, the move-out process was terrible. They scheduled a pre-move out walk thru on the day I had movers! I tried to schedule a formal move-out but they ignored me and posted a 2-day notice on my door anyway. The maintenance person that did the pre-move-out inspection told me I would be charged for cleaning regardless of how clean I left it and then tried very hard to look for issues to charge me for. The bathroom wall had some light scuffing and he told me the whole wall would need to be repainted. When I asked why the whole wall and not just a touch up he very rudely pointed at the light scuff marks in a sarcastic way and proceeded to tell me that's how their paint was, that they can't touch up they have to paint the whole wall.
Moving out, I received zero deposit and a bill. The itemized receipt not only contained information for my unit but for another unit as well. They seem to be pretty careless with confidential information. I was charged over $300 for paint and almost $200 for carpet cleaning. However, receipt also showed the carpet was replaced for regular wear and tear. Ultimately, I had to contact them and fight the charges and they returned my deposit.
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Property Manager Responded
December 26, 2023
Hi Susan, Thank you for your feedback. As I explained in your previous review, I sincerely apologize for the miscommunication. I have shared this feedback with our team members in an effort to improve our move out communications. I am glad to hear that our Past Resident Services team was able to address your move out cost concerns. They have the maximum visibility to address issues like this as they process the move out statements. It is my hope that this experience will not totally prevent you from considering an Essex community as your home again in the future. Sincerely, Preston O. | Community Relations Manager
Pets must be spayed/neutered.