Update: today is day 55
I’m not usually one to write a negative review but as of today, my initial maintenance request is 50 days old. I put in a request for stove light replacement 5/31/22. Shortly after, I submitted a second maintenance request for my tub due to it not draining and my freezer light also needed to be replaced. After 16 days, I reached out to follow up on these requests after not hearing back. Megan, the office manager, informed me the single-handed maintenance staff was backed
...up with AC units. I told her no worries but if someone could try to get to my tub situation, that would be great. It’s hot and clearly an AC unit trumps a stove light, but my tub is an equally pressing issue. Fast forward to 6/24 (approximately 2wks from my tub request). Still nothing. So I spent money out of my own pocket and fixed my tub myself, although I pay enough in rent to have these things taken care of.... Over the next few weeks, I called requesting an update on the other maintenance requests. Every time I called, I was told they would follow up with maintenance and get back to me. I'd end up having to call a second and third time to get an update only to be told they only have one maintenance staff for the entire property and they’re working on it and/or they took on “several backed-up maintenance requests” when purchasing the complex. I'm a reasonable person, I understand things happen but this is ridiculous. Fast forward to 7/7/22, my closet light is now out. I put in a fourth maintenance request. Over the next several days I called multiple times requesting an update. The responses were always the same. It is now 13 days later and this is still not fixed, along with the other active requests and the air filter I requested during one of the conversations. I cannot see anything when getting dressed in the mornings. I called 7/18 twice. No one answered. I then walked over to the office and spoke with Erica directly. She proceeds to tell me, again, maintenance is backed up and there is only one maintenance staff for the entire property. At this point, I’m frustrated and rightfully so, so I asked for a light bulb and I’ll just change it myself. I’m told she’ll look into this and get back to me. The following day, I received an email from Megan, property manager. She says, the lightbulbs are on backorder. Needless to say, I am disappointment and incredibly frustrated.
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