When your move-in includes a breached lease by property owners before you even get the keys, that should be a wakeup call. If it wasn't, ZERO communication and the passing of responsibility between local AND regional management will certainly do it for you.
It took them months to return a pet despoit for a pet I could bring in because of an unsafe environment for him. They only finally returned it after I wrote my initial review of the property.
Management continued lack of communication after
...move out vis-a-vis my security deposit refund. They tried sending it to a bank account that no longer exists. It's been nearly two weeks and no one has called or emailed back after I pointed it out. They plan on keeping the money now.
By the way, they will screw you out of "cleaning" fees when you move out. Three air vents were clogged with dirt, dust, children's toys (not kidding), and toothpicks. Yeah, they don't clean, but they'll take your deposit and claim they did.
Also, had a water leak around one of the bedroom windows for SIX MONTHS - half my stay - which meant I couldn't use half that room for half my stay. It got so bad, the room became infested with carpenter ants who were using the wet walls as a new home. I had to pile towels around the window constantly, which ran up my laundry bill (never reimbursed).
If you value your hard-earned money, like solid (or any) communication from staff, want said staff to take full responsibility for the problems they caused or failed to correct, don't like having your broken apartment rubbed in your face by renovation nearby, and prefer a safe environment for your pet, I'd avoid any Fairlawn property at the moment.
By the way, the maintenance man Scott is a good guy who is overworked and not given the tools he needs to do the job to completion. I do not blame him for anything that went wrong at that property.
Max of 1.