MANAGEMENT IS BEYOND HORRIBLE
May 5, 2023 - Review from Apartments.com
I've lived in the village several times over the last 8 years. Prior to the current owners, I'd had pleasant experiences living here. However, since the new owners took over, management has been beyond horrible. I've had many issues paying rent through their system after I had to dispute a payment when the auto pay took rent out twice in the same day. They've been locking me out of my ability to pay online and stopping the auto pay I signed up for without giving me any notice, verbal or written. ...
Then after we payed in person via money order, they told us that everything was fixed, our account would be unfrozen, and auto payments would resume. However, the next month came and we missed our payment because our account was still frozen, even though they told us that it wasn't. This caused our payment to be late, and we were charged late fees. I went in to try to get everything resolved, and they made it very clear that they had no sympathy for my situation, no remorse or quilt for giving me misinformation, and refused to help me in any way. I payed everything I legally owed, but I was very disappointed they couldn't recognize that this was all stemming from their errors, and that I was a fellow human being who is out 150 dollars that could have been used to feed my newborn child. After I left, I received a text message from them informing me that my account has been frozen since March and is still frozen. I received this text message in May. I assume this is an attempt to prove that I was given written notice. Very unprofessional, sloppy, and rude.
Additionally, since this new management came in, they've thrown on all kinds of signing fees and processing fees. They also do a poor job clearing snow, and are very stingy with ice melt. Over the winter, we had a continuously growing 3ft diameter slab of ice in front of our stairwell that required a lot of ice melt multiple times a week, but they refused to give us more than a small bucket's worth of ice melt once every 2 weeks, despite the obvious slipping hazard.
Overall, they're unorganized, unprofessional, uncaring, unhelpful, disrespectful, and borderline decietful. I've never experienced worse management, ever.
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