I've been living here since June 2020 (in one of the phase 2 buildings w/out the elevators). This complex is advertised as "Luxury" apartments. This is false advertising! At one time this place used to be managed and serviced very, very well but since Melinda & Brooke left, it's quite frankly gone down the toilet. The trash compactor is CONSTANTLY broken (a lot of it is due to residents putting things in there that should not be put in there). They put a dumpster out as a temporary solution
...however, residents and/or their children just stack the trash at will (even when the dumpster is empty). It's a constant health and safety issue and in the height of summer, it smells God awful. The backup dumpster by the back of the clubhouse is equally horrible. More frequent trash pick-ups would help fix the issue.
The grounds are trash and dog poop ridden. Residents toss trash from their vehicles into the parking lots. The dog poop receptacles are always stuffed to the rim (another nasty smell to endure during the summer months) and the breezeways are always dirty (trash, dust bunnies, dog hair, beer bottle caps, empty cigarette cartons & cig butts, you name it). I have sweep it myself so I don't track it into my apartment.
My garbage disposal has been broken since November 2022. It took them FIVE months to get someone to come look at it. When they "fixed" it, they disconnected the garbage disposal but did not reconnect it properly. Now I have to keep a bucket under the disposal because it leaks!!! This happened in April 2023 and as of today (8/9/23), NO ONE has come to fix it and I have made at least a half a dozen attempts to get them to come back and make it right. I've asked multiple times to get a rent reduction since I now do not have use of two appliances (one for 9 months and the other for 4 months) that they are contractually obligated to provide to me as a renter. They are violating the lease agreement. I've called multiple times (no one answers). I've tried stopping by after work multiple times (the doors are locked before the 6pm posted closing time). I've emailed multiple times and am promised "someone will come on Monday" and it NEVER happens. At this point, I'm going to contact a lawyer to see what my options are.
Do not have things shipped to your apartment here. They are constantly delivered to the wrong building or they are stolen from your stoop.
This place needs some SERIOUS help.
Max of 255.