Over priced for terrible quality apartment
May 31, 2019 - Review from Apartments.com
Upon move-in, we had nothing but problems from the start. The leasing consultant insisted on doing our walk through and didn't note the items we brought up...and there was a lot of things. Most complexes allow you to fill out your own move-in checklist and turn in the same day. Not this place. We brought a ton of different items upon move-in, which were never resolved nor written down.
Unfortunately, upon move-out, the leasing consultant was gone so we had no choice but pay for someone else's ...
damage. I'm sorry, shampoo and soap/water doesn't cause erosive tub damage. We saw the damage upon move in and were told that was the look of the tubs. We've had close to 14 apartments in 20 years, from Irvine, Aliso Viejo, Orange, and RSM. And we've never had to pay for damage on an apartment until this place.
We had nothing but maintenance problems the entire less than 2 years we were here. Here's a few:
- A/C clogged up, water pouring out of ceiling onto floor several times
- Air filter was dirty and black upon move in.
- Fire alarms constantly broke, maintenance unplugged one of them
- Toilets constantly clogging. Maintenance said they were cheap.
- Toilet completely broke once, sending water pouring onto floor without stopping.
- Cabinet doors ripped out several times.
- Stove constantly had burner issues and you could smell black smoke every time they lit.
- Fridge froze your food and always made a loud sound
- Garage door would not close several times. Constant problems with it.
- Mirrors were in poor shape at move-in and were about to rip off the wall.
- Spas and pools shut down by the Health Code. I have pictures to prove it.
Windows were so paper thin and insulation non-existent, you could smell cigarette and pot smoke in their bedroom every morning, thanks to smokers outside. Inspections happen nearly every month and they are constantly walking in your apartment without permission. Filters were never changed and fire alarms were never fixed
Upon move out, you will get nailed for every thing that you failed to report in the move-in checklist. There is no concept of wear and tear. The Assistant Manager even told me that he rarely if ever gives back deposits. He stated most of the residents can expect move-out bills of more than a thousand.
I wouldn't recommend this apartment or any apartment complex owned by Western National Property Management to anyone. If you are looking at this place, keep driving! There are better options in the city!
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