With the maintenance staff, I had to write up 2 work orders for each issue, because it NEVER was fixed the 1st time. After about 10 months, I had an ant problem. One morning I woke up and there were ants ALL OVER my kitchen - THE WALLS, THE FLOORS, THE CABINETS, THE SINK, THE DISHWASHER, THE COUNTERS. I called the front office and they said they couldn't do anything about it until Friday when a pesticide company visits the property. They refused to file it as a maintenance emergency. So, the guy
...comes to spray the place that Friday and I thought the problem was solved, until the next morning and my kitchen was COVERED again. I had to call the desk a SECOND time and wait AGAIN the FOLLOWING Friday to have my apt sprayed. I spoke with a neighbor and they said they've had the same problem for a MONTH, even after calling the front desk on several different occasions.
I moved out after living there for 14 months and it went downhill REALLY fast. I received a final notice that said I owed over $300 and that was the amount AFTER they put in my refundable deposit. They failed to use my unit prep fee before using my refundable deposit, per their SIGNED LEASE CONTRACT. I tried calling the leasing office directly to resolve it, but once they write the final notice, they send it to their corp. office and cannot deal with it anymore. But, the "corp. office" is 1 woman, 1 phone number, that's NEVER answered and goes to voicemail, stating to give her 48 hours to respond. We ended up playing phone tag for about 2-3 weeks. I finally left a voicemail for her to email me and she did, I told her the mistake in the final notice and with a VERY QUICK response (it was obvious she didn't even look into the matter), she said the final statement was right and I was wrong. We kept playing phone tag and I became so fed up I filed a complaint with the BBB and told her that I filed it since I felt my issue was not getting resolved or addressed appropriately. Her response was LITERALLY," Wooww.....do not contact myself or the leasing office anymore. I will only communicate with you through the BBB." I was stunned with this response.Not only did she take 3 weeks to respond to the BBB, but her response was the exact same as to me: that I was wrong, the prep unit fee was used before my refundable deposit (the final statement shows absolutely NO PROOF OF THIS). I was forced to write this check merely so it did not go to collections.
Property Manager Responded