Convenience isn’t worth it
July 31, 2024 - Review from Apartments.com
I lived here for three years and loved it at first, then management changed and the quality of resident’s lives plummeted. I have voiced all the below complaints to staff and not a single one was addressed or fixed. The maintenance team is awesome, but their resources are limited by the office staff. I wouldn’t rent here if Francis Properties is still managing.
Pros:
• Location is awesome
• Cheap for where it is
Cons:
• THE AIR CONDITIONING. Vista Ridge only guarantees to cool your apartment 10 ...
degrees colder than outside. Meaning when it is 105 outside, they don’t care if your apartment is 90. I contacted maintenance multiple times over this and they said the complex is too cheap to upgrade to newer AC models.
• Staff WILL nickel and dime you. The online payment portal was down when rent was due, I provided screenshots of their website not working to staff and they still charged me a late fee, claiming that I could have paid with a check, even though I was out of state at the time.
• You can hear the highway all day and night.
• The mail frequently gets stolen.
• Car break-ins are rare, but the complex doesn’t do much to prevent it
• The staff changes codes to gates and doesn’t notify residents
• The staff focuses more on “community events” than upgrading apartments
• Not nearly enough space for pets
Read More
Property Manager Responded
August 27, 2024
Hi Anonymous User,
Thank you for taking the time to share your experience. At Vista Ridge Apartments, we strive to provide excellent service and a comfortable environment for all our residents.
We are sorry that your experience did not meet your expectations, especially regarding the air conditioning, staff interactions, and overall management. Your feedback is crucial to us, and we take all concerns seriously. We value your input as it helps us to improve our services and ensure a better living experience for all our residents.
However, we have no record of the specific issues you've mentioned being reported to our management team. With more information and the ability to associate this review with a particular apartment or resident, it is easier for us to address these concerns directly.
We would like to encourage any resident experiencing an issue to contact our office so we can work together to resolve them.
For prospective residents, we understand that reading reviews is an ...
important part of your decision-making process. We invite you to contact us today and see for yourself why the overwhelming majority of our residents continue to make their home with us and couldn't be happier with their experience here. We want to assure you that we don't take the satisfaction of our residents for granted, and our management and service team are committed to providing you with the best living experience possible.
Thank you again for your feedback. We want you to know that your satisfaction is important to us, and we are committed to making improvements where needed. Please reach out to us so we know which apartment to address.
Best regards,
Vista Ridge Apartments Management
Max of 2. Maximum of 2 pets per-residence. There is a non-refundable $300 one-time fee required for each pet, as well as a refundable $250 deposit for each pet.