When I moved in I was told that covered spots are reserved for specific people, but that all of the uncovered spots were available to residents as long as we have our parking passes visible. However I recently learned when my car was towed that there are certain uncovered spots which are also reserved. There is a sign by this particular spot, but it's unclear whether the sign is saying that that specific spot is reserved for a specific person, or whether the whole lot is "reserved" parking for
...anybody with a pass (which it is). Aside from that sign, there's no other marking to indicate that this spot is reserved. (They could paint "Reserved" on the ground, for example.)
Normally this would be fine, as they can just look at the number of my parking pass, and call me to move my car. But there's an issue with the passes. The passes are little plastic things that have a hook designed to go around the rear view mirror. But depending on your car, the pass might not fit around your rear view. In my case, it didn't fit, so I left it on my dashboard. It's clearly visible from the outside, however it can be hard to see the pass number through the bottom of the windshield.
So my car was in a poorly-marked reserved spot, with a pass, but with the number obscured from the outside. Since they couldn't figure out who the car belonged to, they had it towed. So because of all this, I ended up with an unexpected $250 expense for the towing and inability to get around. It could have forced me to miss work, for no good reason.
I think it exemplifies some big issues with the parking situation here. There are multiple things which Vizcaya could have done better which would have avoided the entire incident. 1) It should be made more clear which spots are reserved (and that not only covered spots are reserved). 2) There could be a second kind of parking pass for people whose cars can't fit the regular ones on the mirror. 3) As a last resort when they couldn't figure out who the car belonged to, they could've sent a mass email out to residents saying "Owner of the _____ car, your car is in a reserved spot, please move it" and I would've been able to move it within a few minutes.
Management does not seem to care at all about this, even though there are very simple, specific suggestions for how they could prevent this kind of thing.
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