Cockroaches, Mold, and a $600 Rent Increase
October 20, 2024 - Review from Apartments.com
I relocate often for work. Vue Castles Hills is by far the worst place I have ever lived.
Here is the short version:
• The complex is infested with bugs, including cockroaches.
• There is poor ventilation in the bathrooms, leading to mold in the closets, destroying your clothes.
• The Tipton Group, who manage this property, will put their profits ahead of everything, including the safety and welfare of their tenants.
• It took over a month before they fixed the live electrical wires next to our ...
baby’s crib.
• They raised our rent by $600 in one year, a 30% increase.
• Avoid this building, because it’s a terrible place to live.
• If you want more details, please feel free to read further.
If you really want to understand the outrageous greed that embodies the Tipton Group at Vue Castle Hills, it is this: when we moved out, they tried to charge us $8 for two lightbulbs that were out. I had submitted a maintenance request weeks earlier to have those lightbulbs changed. My maintenance request was, of course, not handled. Instead of paying their staff to change lightbulbs, the Tipton Group waited until we moved out, then tried to charge us for them. Truly, extraordinary, unbridled avarice.
It should be said that the people who run the building are not all bad people. The maintenance team are great guys—they’re simply understaffed because the Tipton Group doesn’t want to incur additional expense to actual maintain the building as it should. The leasing agents are generally helpful, although beholden to the greed of their superiors. Even the property manager was a good guy. (Although if you have a problem, he’ll “be at lunch” at 4:30 in the afternoon, even when his car is prominently parked outside.)
The assistant manager at this property, however, is the most shockingly rude and abrasive person I’ve ever encountered in a customer facing role. I’d rather live in an overpriced, moldy, cockroach-infested apartment than ever have to interact with her again. At Vue Castle Hills, however, you can do all four.
Let’s just say, I would avoid this apartment complex.
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Property Manager Responded
October 30, 2024
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. we strive for 100% satisfaction, and we regret to find out that this was not the case. Unfortunately, things mentioned in this review are not accurate. We take pride in doing all that we can to manage this beautiful asset. We take care of every resident with the same care and we do our best to keep everyone happy. We never promise that issues won't arise but we for sure promise that we will manage them as we did during your residency. We regret that you weren't satisfied with your experience. We hope you enjoy your new place of residency. Thank you and have a great day.
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