Bad Experience
March 6, 2019 - Review from Apartments.com
I would like to share my experience while renting from Walnut Hills and Group Five Management. First let me caution you to suggest asking before renting an apartment to make sure they are NOT operated by this management company. Before signing a lease, make sure to not only walk through the apartment but also pull out all appliances to check behind and under them (Group Five/Walnut Hills did not repair the floors from the previous renters in my unit and tried to make me pay for existing damages ...
upon moving out). Here are the remaining issues I have experienced:
- Bugs and mice in my unit and the hallway areas
- Drafty windows that allow dirt and rain inside
- Unplowed parking lots, sidewalks, or pathways on weekends
- Furnace blower issues/failure
- There is not enough dumpsters for the residence, it is always over flowing
- Dog poop left on the sidewalks
I broke my lease and moved out. Group Five expected me (and all tenants) to pay rent until the unit was rented to someone else (regardless of the 30 days’ notice I gave prior to moving out). They also expected me to pay for damages that were out of my control and caused by cheap repairs done to the unit by management. Group Five/Walnut Hills replaces or repairs all issues with the cheapest option. For example, my windows leaked mud and rain (even when fully closed) on a regular basis. The Group Five/Walnut Hills solution was putting one row of bricks in front of my window. This didn’t really fix the issue and led to mold growing inside my walls – a further charge I was leveled with upon moving out.
Since I have moved out I have experienced:
- Held responsible for rent, in addition to paying an extra two-and-a half-months’ rent
- Held responsible for damages not caused by me (despite being told that this would not be the case)
- Sent to collection without ever receiving a final bill, despite leaving a mail-forwarding address upon moving out
- Sent to collection without ever receiving a written notice that I was being sent to collection
I have attempted to call Group Five Management via the collection agency to ensure that I was not being held responsible for damages (after being told that I would not be held responsible by Group Five). I am willing to pay my fair share but being held responsible for issues beyond my control is unfair.
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