Waterside Gardens Apartments

“professional” cleaning was a joke, all the shelves but the lower ones in the kitchen had not been cleaned, there was sauce packets and food left in there. The paper towels were full of dirt when I wiped them down and the hard water stains in the tub and shower took 2 days of me soaking and scrubbing before it was clean enough to use. The inside of the oven needed a second cleaning to remove the really caked on stuff, I’m assuming it was very dirty prior. Then start with the maintenance staff, there are nice enough but they have no clue. Our Hvac unit died in the middle of a cold snap on a weekend and we had no heat for 3 days because they had no idea what was wrong. Had to threaten to get our own HVAC mechanic in to fix it and they would have to pay for it before they finally got someone in who knew what they were doing. When they renovated the apartment behind us, the mice living there decided to join us. Had to set up our own traps to kill them. The trash and recycling dumpsters were always overflowing, attracting rodents. Based on the number of tenants sharing These dumpsters they really should have been emptied twice a week. Drug deals in the parking lots and domestic disputes with police intervention were a regular occurrence. But the real kicker was when we moved out, I made sure the apartment was cleaner than when we moved in (my standards). Everything was wiped down, floors were washed and polished. After not receiving our deposit back in the state mandated 30 days, we had to call the office and ask where it was. Per Tara the office manager she was sure it had already been mailed but would check on it. A few days later we got the check, dated the day we called (36 days after we moved out which is a violation) and they took $200 off stating it was for a $50 cleaning fee and $150 for a scratch in the floor. I called the office 3 times ask for someone to call me back to discuss it’s been over 3 weeks and no one has. Apparently this is a common thing they do,

joke. Speak to neighbors when you check the place out, most of these reviews on here are written by a leasing office that earns commission, not honest hard working people.

the lawn better( It still needs a lot of work but they are trying ) they also have been working on the sprinkler system that is old and broken in some areas. They also put up all new signs and put flowers around them making it look very appealing, then they put all new lights on every building for our security great job and much appreciated. Now for the good stuff our neighbors above us had their air conditioner brake down they where there in a matter of a half hour and put window units in their apartment until the next day when they came and fixed the air conditioner for them. ( GREAT SERVICE ) From my experience every time you call them with a problem they get back to you in a timely manner and get it fixed thank you for that service that means a lot!!. So in closing i guess what i'm trying to say is if your looking to rent here i think you will be very satisfied with your decision and from what i am seeing for rent around Brick it's very reasonable and the service is GREAT !!!

walking in snow and ice to get in the house. We enjoyed living there so much when had a baby we were just going to move from a 1 bedroom to a 2 bedroom there. The property now has new owners and the current office manager is Tara. She always has an attitude as if you are bothering her, especially if you are following up on something she said she was going to do any didn't. In the spring and summer there is a BIG ant issue if you live on the first floor. I called 4 times about having an exterminator come spray outside of the building. You would think it wouldn't be that big of a deal when Tara says they come every two weeks. It took about 1 1/2 months for them to come simply spray a protective barrier around the doors and windows. I do not live in a dirty house. I do not leave food out. Ants were constantly inside of the apartment especially in the living room. Before the exterminator came I was done trying to communicate with Tara and asked for someone higher....his name is Chuck. Chuck is very nice but it took me to speak to him and explaining to them my child is crawling and if she gets bit by ants they will be paying for any medical cost for them to finally get someone there. After my very stern phone call with Chuck, I left my apartment for the day to return to find a note that SOMEONE WAS IN MY APARTMENT to "fix a clogged toilet and sink". I did not have a work order in for anything other than ants. Sounds harmless right? They adjusted my thermostat. I never got an answer of how long they were in my apartment without my consent or there being and emergency that the guy felt the need to touch my thermostat in the middle of the summer when I pay the bill.