Beware
August 26, 2025 - Review from Apartments.com
I’ve lived at this property for almost 5 years with my ESA, always paid rent on time, and never had major issues until now. Unfortunately, my move-out experience has been extremely disappointing.
The first time I moved out, I was charged over $500, including an automatic duct filter fee just because I had an ESA. This most recent move-out (August 6th) came with nearly $1,000 in charges — almost double. I expected the duct filter fee, but now there’s a new $303 “concrete seal pet” charge that ...
I’ve never seen before and was never informed about.
When I asked about it, the property manager Michelle dismissed my email and said the fees were “final.” This was very unprofessional, especially since accounting originally told me the charges would be reviewed and adjusted. They also said there would be one cleaning fee, but instead, I was billed multiple times for different items being cleaning.
The apartment was left in good condition, yet no photos or documentation have been provided for the charges, even though I asked multiple times. To make things worse, some of the charges were for issues that existed now when I moved into my current unit on August 1(dirty oven, chipped counters, dusty window seals, broken oven!!)
What frustrates me most is the lack of transparency and dismissive attitude from management. I spoke with several staff members (Gissdela, Diana, Destnii, and David) who were helpful and respectful, but Michelle’s response was dismissive and provided no explanation or evidence.
After almost 5 years of being a loyal tenant with no late payments, it’s disappointing to be treated this way. Now I’m left stressed, with nearly $1,000 in questionable fees that could impact my credit if not resolved. Please be aware of hidden cost and huffed fees at move out. Ask for a list of things that need to be done at move out and make sure tou have it in writing. It should be no reason why we are being charged for certain things when our current apartment suffered the same damages upon move in
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Property Manager Responded
September 16, 2025
We sincerely apologize for your inconvenience and your experience at our apartments. We take your concerns seriously and have implemented measures to improve the living conditions for all residents. We hope to have a chance to make it up to you in the future.
per our conversation the fees will stand, we can provide you more pictures and estimates for the damages.
the apartment was not clean.
Sincerely,
Westdale Hills Team
Max of 2. Small cats and dogs. Pet fee, rent, and deposit is per pet.