Awful maintenance and communication
June 3, 2024 - Review from Apartments.com
Pros- Fairport,
several unit size options,
convenient location,
allows most dogs,
Cons-
small, poorly laid out and outdated.
the halls often stink
Maintenance regularly cuts corners and doesn’t fully fix a problem. We called several times to have shower repairs, dishwasher stopped working, dryer that has to be run several times with small loads to dry the laundry was a “replacement” when the old one died. Maintenance says they will come back to resolve and they don't.
Parking- you’ll get ...
“parking violations” when you didn’t do anything wrong but those who park incorrectly don’t, often have to park in another area of the complex and walk back to your unit.
Office staff rarely follows through on what they say they will do and then try to blame you (ask to move to a bigger unit? They’ll forget to put you on the list. Need a key or a document? It’s regularly forgotten but then your fault when they realize it and you are inconvenienced to get it done asap).**
Cigarette butts everywhere.
Poorly maintained- snow removal and the lawn cutting looks awful.
Once you move in- no improvements will be made even after you renew several times.
while there are two dog parks… many people don’t clean up after their dogs and it becomes unusable.
Every weekend- count on the dumpsters to be overflowing.
Windows and doors are incredibly drafty.
Units are dark and provide minimal lighting.
We accommodate days of repairs and fixing some of the issues (many again). Some of the repairs were completed and resolved. Some completed but not resolved. Some, didn’t get touched.
I got a call on May 20th asking when the guys could come work on more of the unit. I said the 22nd at 9:00 am. The 22nd came and so did the entire morning. I had other things I needed to get done and at that point I was just mad I had been left sitting around for hours waiting so I left to run my errands. At 13:30 one of the guys called and I was so steamed I didn’t answer.
Then, last week, on May 30 I got a call asking when I was available this week. I said Monday at 9:00. Wednesday for a short period as well at 9:00. But really Monday was my only open day. I was told “we will see you Monday at 9:00”.
I sat and waited all day today and no one came. No one called, nothing.
Funny how even after the property manager berated me for not “bringing it to her attention” and things were then brought to her attention… the repairs still aren’t being completed.
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Property Manager Responded
September 10, 2024
Thank you for sharing your feedback. We genuinely apologize for the inconvenience and frustration you've experienced. We take these concerns very seriously and are committed to improving our services. We appreciate your patience and your detailed feedback, as it helps us improve. If you’re open to it, please contact our office directly so we can discuss your concerns in more detail and work towards a resolution.
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