First of all, LumaCorp has changed their payment policy three times in three months and the front office told no one until it was time to pay rent. now they only accept checks. No credit cards, nothing online, no money orders. Only checks. And they don't cash them for a week. Good luck.
Jessica, the girl who works the front desk, only got the job because her sister is one of the managers. How do I know this? She loses paperwork all the time. She promised our parking space to another renter, was
...a ditz and never inputted it into the system, gave it to us, and then the renter called to get my car towed. My roommate and I called Jessica and she insinuated I was lying when I had a picture of the sticker on my car window that says it would be towed for being in an owned parking space! She said they don't give out those stickers and they don't tow cars. But there's signs up everywhere that say you will be towed if you park in a covered spot that doesn't belong to you! The sticker came from their security guard!
I've had to fill out paperwork over and over because she keeps losing it, I was nearly accused of hiding my pets from management to not pay a pent rental fee, despite the fact that every single staffer there has seen our cats, talked to us about them, discussed pet fees with us. Jessica never put them on our lease when she drew up the contract, so when they were audited, they remembered we have pets and told us we had to pay the pet deposit, and the head lady really thought I was hiding them from management. I could be evicted for that!
We were promised new appliances when we moved in, but that never happened. We moved in to an apartment with broken stairs, the smell of weed, broken AC, a broken front door (took a month to get that replaced), and a stove that was never cleaned. That stove started to smell last month but we couldn't figure out where the rotting smell was coming from until we smelled the stove. We put in a maintenance request and when the guy came, he lifted up the top pointed at it, said there's no smell and it's not that dirty, i could go and buy Easy off and clean it myself, then replaced a few burnt out lights and left. I cleaned that stove after he left and there was years of old grease just rotting in the grease trap that was never cleaned when we moved in. It was disgusting and the source of our near constant bug problem we've had since moving in.
Max of 2. Large Pets Welcome**.