My two roommates and I have lived here since July 2022. Living here has been great, but the service not so much. Applying and touring the units went fine. They rarely pick up or call you back, so you usually just have to keep calling or go into the office. Kayla showed us a 2 bed 1 bath originally, then we decided we wanted a 2 bed 2 bath, so we scheduled an appointment later on to see the unit and drove up from almost 2 hours away. As we’re about 20 minutes away she calls and cancels because the
...walls in the unit are being painted and they’re putting new carpet in which was agitating since we drove that far. Since we made the drive, we went to talk to her about moving in and she had said we only needed one person with renters insurance which confused us because everyone is supposed to have it. So only one of us got it. One day before move in, we call to make sure we’re good to move in still and Chelsea says they’re missing the other 2 renters insurance. Not a huge deal, its easy to get renters insurance but why wait so long to let us know that. Day of move in comes I call at 8am to make sure we’re ok to leave. Kayla says no and that they’re putting in new carpet in an hour or so. Call again at 10 and she says we can start moving in at 1230. So we get there at 1230. They hadn’t even started putting carpet in 2 of the rooms, waited another hour and a half to start moving our stuff in(at 2:00). Move in was supposed to be 10am. Maintenance isn't the best, not fast at all. We’ve had 6 maintenance requests so far, shortest it’s taken to get fixed is 6 days longest is 13 days. The drains in the parking garage need replaced, we have talked to them multiple times about the drains and they don’t seem to care. They put a cone on the drain. I finally went to the office and told Chelsea I’m not paying for my garage spot because no matter how I park and pull out I run over a drain, just waiting to damage my car. Also I’d like to add that august 31, Chelsea said replacement was planned for the garage damages and it’s been over a month. Today she said there were no updates. Also was doing stuff on her laptop the entire time we talked to her which was very rude and unprofessional. Rent is a good price and the unit is very nice, very spacious. We love the location, it’s very pretty in the fall. Good walking trails. And we like the tennis courts.
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