Terrible Office Staff- Great Homes
December 28, 2022 - Review from Apartments.com
The best part of living at Woodbury Crossings is the fantastic maintenance guy. Very responsive and always professional with tenets best interest in mind. Unfortunately, that’s where the service ends. Reading previous reviews, I’m sad we missed Rochelle who sounds like she took the customer service with her when she left.
Specifically, the office staff disregard respectful communication. They blatantly ignore language in the lease (most recent was the move out procedures stipulated in the ...
lease)- all for their convenience opening tenets to liability with no written alternate instructions.
As tenets we routinely received email blasts talking down to renters by suggesting renters are ignorant to a rule or consequence rather than just sending reminders directly quoting a rule. This behavior from a management company is tough to read but I chalked it up to poor leadership skills and a lack of professionalism.
However, the personal interactions with the office staff was even more disappointing. When asked if I could see options for alternative lease renewal periods (after our first year) I was told if I don’t like 12 months I should just buy my own house. Regulation was referenced with “it’s the law” but clearly the office staff have actually zero legal knowledge (let alone credential) to know actual regulatory compliance in the space and berate tenets for asking reasonable questions.
In addition to terrible customer service, the management company allowed chemical spraying of weeds with no notice to pet owners. They also allowed sprinklers to continue twice daily into the winter resulting in 2 occasions where sidewalks were transformed to ice rinks, I know of at least 3 falls. We had a pet pass and upon sharing the information and asking for an update on our pet rent, we were still charged pet rent for months. Ultimately I decided not further engaging with the office staff was worth the monthly fee.
I have never been so glad to leave.
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