Front office is terrible
May 11, 2020 - Review from Apartments.com
Marabelle has to be the worst front office person I have ever encountered. She’s very rude and disrespectful, she makes false accusations against tenants. If you’re not of any Spanish decent she automatically has an issue with you. She used to work on Woodhill where I also used to reside and they moved her out of there because too many complaints. The apartment itself is great but Marabelle just throws all of that out of the window. Something must be done with her attitude ASAP.
Property Manager Responded
May 19, 2020
Thank you for your candor. While we are glad to know you enjoyed the community, we are disappointed to learn that you have some unpleasant interactions with a team member during your time as a resident. We expect our team to be helpful and courteous at all times and appreciate your feedback as it helps us to identify any gaps in our training. We would like to learn more about your interactions with our team, so please email me directly at info@highmarkres.com. Please reference this review and include the apartment name in the subject line or body of the email so that I can get back to you as quickly as possible. I look forward to hearing from you and wish you well in your new home.
Property Manager Responded
May 20, 2020
Thanks for sharing details about your experience, Tyler. While we are glad that you like the community, we are disappointed that you are not feeling positive about interactions with our onsite management team. Our goal is that our residents are satisfied with our quality customer service from each team member—so if you do not feel it, we want to look into this right away! Would you please email us with more details at info@HighmarkRes.com (including your community name) so we can research this a bit more? We look forward to hearing from you soon!
| Restrictions: None.