Just so terrible
August 22, 2020 - Review from Apartments.com
My boyfriend and I moved in right when the pandemic hit and put all we had to move into this place looking for a fresh start. Within the first week they had our car towed because it looked to closely parked on the line of the parking space which was not at all true. Soooo many other cars were parked way worse and not even in the lines. I tried calling and calling and they only decided to answer on the 6th call and voicemail! We had to call because we had no idea where are car was or if someone ...
stole it. When we called and they finally answered they didn’t even know the number for the tow company or what it was called so we had to figure it out by ourselves. Also on top of that they said not only did they have it towed because of it being on the line but because the car looked “suspicious” to them and thought cops may have to get involved. Like what?!? It’s a normal Jeep. So on top of me losing my job because of the pandemic we then had to pay a $300 to get our car back for no reason at all. Money we did not have and had to suffer first moving in. That’s not all. Our apartment reeked of animal urine even though they said they took their time to clean the carpets....they clearly did not. Every piece in our fridge just automatically fell off and broke a part before I even got the chance to use it. Also maintenance is absolutely horrible and has no idea what they’re doing. Our fan in our bathroom never worked and our sink in the kitchen was always leaking. Most of the time the they were not able to help and we had to call the next day or the next and just hope someone would help us. They would work on things for a total of 5 to 10 minutes and then leave. The fan and leak would be gone for like 30 seconds but then the fan would break and the sink would leak again. Also I think there might of been mold because most days I would feel extremely sick and feel like I needed to puke. There was constantly this foul odor that a million candles and glade plug ins wouldn’t help. Even if you scrubbed the apartment non stop all day wouldn’t help. Trust me I tried. It’s just not a good place to live and I would not recommend this place. Also just to help anyone whose reading this they make you pay all these hidden fees such as renters insurance and also you have to pay to even use the gym. For the price you could find something MUCH better!
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Property Manager Responded
September 4, 2020
Hello, We would like to start by apologizing for any miscommunications that may have lead to some of the issues that you have had. We have reached out to the community and have spoken to them. Local management stated that they had photos of the condition of the vehicle before it was removed from the community and would be happy to show them to you. Please contact us directly at residentservicesNM@monarchinvestment.com and we will get them emailed to you right away. Also, management asked that you reach out to them directly so that they can assist in getting your maintenance concerns resolved as soon as possible. We don't want anyone to be unhappy in our community and will work towards a successful solution that meets everyone's needs. We take bad reviews seriously and want to assure you that together we can work towards correcting this matter. Our suspicion for possible criminal activity stemmed from the broken ignition on the jeep and that all the windows were down. The jeep was parked ...
in what appeared to be a rushed manner since it was impeding the neighboring space. Again, please contact us directly and we will have someone head your way to address all of your concerns.
Pet fee is $300 for 1st pet, $400 for 2 pets. Pet Rent is per pet.