Poor service:
I recently scheduled a lease start date and coordinated movers to coincide with that start date. I received a voicemail late in the afternoon the day prior to my morning move that the unit was not ready and I needed to wait 2 more days. This created a cascade effect with scheduled movers and scheduled time off from work. Knowing weeks in advance the unit would not be ready, I was baffled why I received that call the night prior to my move in. I was promised a callback by the
...property manager the following day to assure me the unit would be ready for that rescheduled move date. I was also promised a gift card for my inconvenience --neither promise was kept.
Another item was specifically requesting a unit that faced the rear of the property so the view was of the trees vs the parking lot. Since the unit was being renovated, I was never able to see the actual unit until after signing the lease and was -VERY- disappointed to see the unit faced into the adjacent building.
Pest infestation:
The evening of my move in, with my items still sealed in crates, I saw roaches on the living room wall. I have continued to see roaches in the kitchen area and have not unboxed my belongings until pest treatment occurs.
Improper maintenance:
1-The door lock to the unit did not work due to being rekeyed. While the onsite associate was able to get in using a master key after 5 minutes of 'finessing' the key in the lock, I was actually locked in once inside since the thumb latch would not release and it was necessary to use a tool to pry the latch open. It took a vigorous complaint to get the lock changed out the following day.
2-The frontload washer would not work because the door latch did not engage so the unit would not start.
3-None of the electrical wall outlets worked in the master bedroom due to someone mis-wiring them on a light switch out in the hallway for the hall light.
4-The window in the master bedroom would not lock due to the latch on the bottom panel not connecting with the mechanism on the upper panel. This enabled noise, air and insects to enter through the gap.
5-The day I moved in, there were no shower heads installed for either bathroom since the tubs were reglazed and all the tape, etc. was still in place.
Max of 1.