They really earned this bad review. I was tempted to leave it after the 2nd time they wasted my time but I didn't simply because I worked in customer service before and I generally have sympathy for people that have to deal with angry customers, but here's the deal:
I've been here 5 times already and have yet to see the unit that I was interested in. Twice I came without an appointment and they couldn't be bothered to show me the unit but, I didn't get mad since I didn't make an appointment.
...Then I made an appointment for 5:30pm and got there 5-10min late (with after work traffic its nearly impossible to get there in less than 40min), when I got there she told me that tour hours end at 5:30 and wouldn't budge. So I made another appointment with her for the next day at 12:30PM, skipped lunch to get there early this time and the same lady decides to disregard my appointment and help someone else. Her coworker told me that she's sorry and to come back another time. At this point I was pretty annoyed and had no interest in going back. Fast forward about 2-3 weeks, the lady that ignored my last two appointments called me, apologized and asked me to come in today (Monday) again at 5:30PM. I was clear and told her about my work/traffic situation and she told me that she could be flexible. Sooo again I drive there in rush hour traffic, get there 10min late (I was very aware of the time this time) and they give me an idiotic excuse about it being too late and too dark to show me the unit. How is it not too late at 5:30 but way too late at 5:40?
So all I got from this place was a bunch of wasted time and empty "I'm sorrys". Honestly, I have a feeling that they, for whatever reason, just don't want to rent out this unit. I just wish they wouldn't waste hours of my time and make me sit in traffic for nothing. At this point, I wouldn't live here out of principle. I'd rather pay more for rent and not have these kinds of people as landlords.
Advice to anyone considering this place, maybe your schedule is more flexible than mine is and you can play by their weird tour rules, but you're still going to have to deal with these people for as long as your lease is and that alone imho is reason enough to consider a different building.
