Unresponsive Management
October 6, 2025 - Review from Apartments.com
I am a current resident of iLuminate and have lived in the building for over four years. The building sold to new ownership in the summer of 2025 and is under new management. That means all reviews before then do not reflect the current state of the building and management.
The main problem has been communication and responsiveness. Management does not respond to emails unless you follow up or go in person, maintenance has taken weeks to make minor repairs when it used to take one day, ...
unexplained bills are sent to our inboxes in the middle of the month, and they are not addressing health issues in the building.
The best example of these issues is a recurring foul odor. Management has received complaints from other residents, acknowledged smelling it themselves, and promised to resolve it. However, we are three months into this ordeal with no formal actions taken, unkept promises to perform an inspection, and multiple unanswered emails.
I used to really enjoy living here, but since new management has taken over it has been a frustrating experience. I would not recommend living here.
Read More
Max of 2.