Do not move here!
June 5, 2025 - Review from Apartments.com
My experience living in this community has been increasingly unacceptable due to a long list of unresolved issues, lack of communication, and overall negligence.
1. Broken Entry Gate: The security gate has been broken for months, compromising the safety and security of residents.
2. Trash and Valet Issues: Dumpsters are frequently overflowing, and the valet trash service I am paying for is unreliable—trash is often not picked up at all.
3. No Pest Control: No pest control services have been ...
provided since I moved in, despite this being a basic part of apartment maintenance.
4. Severe Roof Leak and Mold:
• A major ceiling leak began in January 2025. While a roofing company was supposedly called, the issue was not resolved—water continues to pool in the ceiling.
• I have reported this repeatedly, only to be told that the cause “cannot be pinpointed” and that the leak is due to “Mother Nature.”
• Mold has now developed, and I am experiencing worsening health symptoms as a result.
• Despite reaching out to multiple staff members—Maegan Radford, Madison Propst , Daniel Black—and even the Asset Living corporate team, I have received no meaningful response or resolution.
5.
• A maintenance worker entered my apartment while I was away and used my personal restroom, leaving the toilet seat up and candy wrappers on my counters.
• I reported this and received no follow-up or apology.
• It is deeply concerning that maintenance staff are hired through a temp service and appear untrained and unsupervised.
6.
• In past years, the community was infested with rats, and now stray animals roam freely around the property.
• Dog waste is constantly left on the grounds.
• Breezeways are filthy and have never been pressure washed or properly cleaned during my lease.
This property has failed to meet even the most basic standards of habitability and customer service.
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Property Manager Responded
June 11, 2025
Hi User, Thank you for your review. We are looking into this issue and hope to resolve it promptly and accurately. Your review is concerning to us and we need to know more. Please call (205) 708-3617 to speak with someone from our team. Respectfully,
Stonegate Management.
Depending on availability.