I have been a resident for three years and have slowly watched the sad decline in management and service. The message on the machine proclaims "upscale living in Cypress". Yes, there are laminate floors and marble counter tops but that is as far as it goes. Dumpsters are enclosed in wooden fencing but is always topped to the brim so residents throw their trash in the 3 foot space surrounding the dumpster, very disgusting even though trash pickup is 3 times a week. Front office and maintenance
...staff offers service suitable for a low income neighborhood. The current staff are disorganized, cold, and uncaring. I live on the 3rd floor and my washing machine flooded the laundry and kitchen area. After reporting the issue, so as to not further create any damage to not only my own unit, or the units below me, maintenance reported that the machine was working fine. This inconvenience does not even include my dog or having to take off from work! Only after having 4 continuous issues and having to follow up with the staff, which is not my job, they then replaced my machine. At the time of writing this, I had reported a leak in my A/C unit that caused damage to my drywall and paint in the master bath. They came to repair the damage a couple of days later. Yesterday, the drywall and paint are in worse condition then the first time I reported this issue. I actually do care about the condition of my apartment but apparently, Arium and The Carroll team do not. Maintenance now tells me they have to clean the coil and replace some of the pipes. Imagine that! I'm not even going to complain how I used to get a courtesy phone call when my packages arrived, and one of my packages was in the office yesterday as I was logging my maintenance issue with the office staff. Also, do not plan on having a nice, quiet living environment. It is quite noisy, especially at the pool area after the leasing office has closed. The workout gym equipment has 3 treadmills and only 1 that actually works. On a positive note, they do keep the grounds clean for having residents that have pets.
Max of 2.