UNJUSTLY WITHHELD SOME OF OUR REFUND.
April 9, 2025 - Review from Apartments.com
REGARDING our move-out process from Retreat at Greystone. My son and I vacated the apartment on March 17, 2025, after fulfilling all contractual obligations, including the payment of the required deposit. We took every precaution to ensure that we met the expectations outlined in the lease agreement and left the apartment in a clean and orderly condition.
It is worth noting that, despite these circumstances, my son and I were denied our full deposit. I find this decision to be deeply troubling, ...
particularly given the context that the damage in question was caused by contractors employed by your company. As part of the repair process, the contractors created holes in the walls to assess water damage using moisture detection tools. Unfortunately, these holes were left unaddressed and not repaired before our departure.
We believe this charge to be unfair and unjust, and I kindly request a reconsideration of the decision to withhold our deposit.
Additionally, I would like to highlight a series of difficulties my son and I faced during our residency at Retreat at Greystone. These include:
Water Damage Incident: Last year, the sprinkler in the master bedroom bathroom malfunctioned, flooding our unit with water mixed with red dirt. This caused significant damage to my son's personal belongings, including clothing, shoes, office equipment, and furniture. My son and I had to clean up the aftermath ourselves. And we did not have renters insurance for our things.
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Property Manager Responded
April 15, 2025
Thank you for taking the time to leave us a review as a former resident. We take pride in our clear communication regarding our move-out policies and pricing, and we would be happy to look into this matter for you. Unfortunately, we are unable to confirm your residency based on the anonymous status and normally would have a team member reach out to you directly. We would encourage you to contact us retreatatgreystone@pacapts.com to discuss this or any other pending issues you would like us to address. We wish you well in your new home and hope to hear from you soon!
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