Unfriendly Staff, Poor Management
December 2, 2025 - Reseña de Apartments.com
I've been living here 4 months and have had several negative experiences.
After submitting my application, I got a notification that my rent was changed, and after investigating, it had been mysteriously increased by $200 for no specified reason. When I asked about this, the office staff were extremely rude and unhelpful. The resolution was that my application was withdrawn, and I had to apply again for a worse apartment, since the one I applied for originally was now unavailable.
There were ...
cockroaches in my apartment when I moved in and the lock on my front door stopped working after about a month. Both of these were resolved with a service request, but it's still irritating to be finding issues like that, which should have been resolved before I moved in.
The most frustrating experience is that my car has been towed twice since living here, in spite of being registered on the permits app. The first time, it was because I had yet to update my license plate from the state where I was moving from on the app, but the second time, it was completely unjustified.
Even with the initial case, they could have easily checked the vehicle's vin number and seen that it was the same car that I had originally registered. Considering the fact that they knew exactly which car I was talking about when I reported the car being missing, it's clear that they could have just emailed me to tell me update the permit. Instead, I've now spent over $600 just to recover my car. When I talked about this to the office staff, they were again very condescending and unhelpful.
I have observed that the gate sometimes doesn't work but I haven't seen any break-ins like those being described in other reviews (that isn't to say they don't happen; I just haven't personally witnessed it). The pool is almost always locked, and the mail room sometimes takes several days to notify you when a package arrives.
The apartments are about average price for the area, and decently sized, which is the only reason I've given two stars instead of one, but I would still strongly recommend finding a comparable apartment complex with more positive reviews.
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Property Manager Responded
December 8, 2025
Thank you for sharing your experience. We appreciate the opportunity to connect with you and address any confusion regarding our policies. Please feel free to reach out to us directly at 713-622-5252 for further clarification. As a reminder, parking is managed by an independent vendor who uses your license plate for registration. The license plate number is the sole method of verification they employ. Therefore, it's essential to update your information with them immediately if your plate changes to avoid any issues. Thank you. -The 3000 Sage Apartments Team
Max of 2. Nonrefundable fee for 1 pet of $300 or 2 pets of $600 due at move-in. Monthly fee of $20 per pet. Two pet limit, full-grown maximum weight of 75 lbs. for each pet. Dogs and cats are most welcome.