Stay away!
July 29, 2025 - Reseña de Apartments.com
Unfortunately, my 24 months at Ageno Apartments were far from satisfactory, particularly concerning the level of hospitality/professionalism provided by the leasing staff. It’s very clear that the focus is less on ensuring a comfortable and welcoming stay, and more on the transactional aspects. I consistently felt like I was being treated as just a monthly deposit rather than a valued guest. This wasn’t always the case, either. It all started with the new staff that replaced the previous ...
manager. Alina, who was originally the leasing manager when I moved in, was everything a company could ask for in an employee, that would be welcoming new and current tenants. She was easy to approach, professional, and helpful. However, the new leasing staff is a complete 180 from Alina. They are rude and confrontational and definitely only care about you if you are paying the bills.
A place where I once felt at ease and appreciated had me leaving with the impression that guest satisfaction was not a priority. I would think long and hard before giving Ageno Apartments my hard earned money. I definitely do not recommend this business.
I would strongly advise Ageno Apartments to re-evaluate their approach to guest relations and focus on fostering a more hospitable environment where every guest feels genuinely valued.
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