My wife and I are coming up on our one year mark living at Autumn Brook apartments, and we cannot wait to leave. We have encountered problem after problem ever since we moved in. Before we moved in, there were large stains on the already dated carpet. We asked the management to address the carpet and their response was" we can just shred your lease." We should have taken them up on that. After we moved in, we kept noticing animal feces in the breeze way. the management, and all of their infinite
...wisdom, decided to take a picture of said feces, print it on the news letter, and pin it to everyone's door. shortly after that, with hardly any notice, they decided they were going to "re-seal" the parking lot. Over the course of two days, they towed a total of 31 vehicles, mine included. Needless to say, the office was very unapologetic of the $125 if cost each of us to retrieve our vehicles. We attempted to contact the corporate manager of the property who never returned phone calls or emails. We have had issues with maintenance letting themselves into our apartment, even after they were re-informed that we wrote into our lease taht no one was to enter our apartment without 24-hour notice, due to my work schedule being midnight shift. We encountered an issue with our kitchen sink, which took them months to fix. Most recently, we encountered a problem with our fireplace. The maintenance person initially said that he was going to have an outside company come to inspect the fireplace. Later, we were told by the office staff that nothing was wrong with our fireplace, and that if they were to have our inspected, they would have to have all of them inspected. A week later, they called to inform us that they were having a company come out to inspect our fireplace. To me, that is very suspicious. Also, there was a truck left parked in the parking lot that was blocking a second spot(on the corner) that was left abandoned and filled with trash. It took them two months to have the vehicle removed from the property. I could go on listing other issues we have encountered while living here but, by now, you should get the gist. Save yourself the headache, and heavily consider other options.
Property Manager Responded