CANNOT Recommend
January 19, 2023 - Reseña de Apartments.com
I have lived at Alena since September 2022. I have to say this is one of the most frustrating places I have ever lived. I submitted a service request about the water temperature regulation in my bathroom in September. As on January 19th this issue still *has not* been fixed and I have problems regulating the water temperature in my shower. This is only one example of many.
On top of that, they have absolutely no respect for your space or time. If there is an issue that needs to be repaired, they ...
will come to repair it whenever they want without *any* advance notice whatsoever. Example: one of their employees broke the light fixture in the living area. One day while I was in the middle of an important work call they popped up at my door to change the light fixture. I explained that it wasn't a good time (since I was in the middle of a work call) and they got mad and stormed off. When I asked if it is possible to receive advance notice about people coming to my apartment just to make sure I am not in the middle of a work call, they said no—workers can come to my apartment whenever they want and just repeated: "It's in your lease. It's in your lease. It's in your lease." If you want to be treated with a basic level of respect, if you want a functioning apartment, if you want your service requests to be handled in a reasonable amount of time, do not rent here.
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