I have been a resident of this community since 2015. While living in an apartment community has it's set of challenges wherever you go, for the most part, my stay at Amber Chase was relatively satisfactory under First Communities. That is much more than I can say for current management and staff of GREYSTAR. Maintenance is a NIGHTMARE. I have submitted several maintenance requests. That is not an issue in itself. The issue is when the maintenance staff marks the work as done, but hasn't performed
...the work. This is a constant occurrence. In addition, maintenance has entered the premises and looked at my oven while I was not home, and my minor children were there! Who does that Regular maintenance has occurred on my apartment with no previous communication that anyone would be entering my home. Dirty filters from the routine maintenance that was performed was left on the side of my apartment for days and not removed until 4 days after contacting the main office. The trash dumpster is constantly overflowing, begging for arranged pickup to be twice a week. In addition the staff is unresponsive at best. Upon their initial takeover, the phones automatically forwarded to voicemail during working hours and stated that you contacted them outside of working hours. To fix it, I had to contact the corporate office. I also had to contact the corporate office to get a smoke detector fixed....REALLY! Now if my family of 5, including 3 children would have burned in a fire, then what It takes an act of Congress to invoke a sense of urgency in the staff. These folks really should not be in the customer service business. I hate to leave a community such a bad rating, as much of my stay was enjoyable, but GREYSTAR, renters have choices, and I would never again choose, or recommend your properties. Thank GOD I am buying a home! GREYSTAR...DO BETTER!
Max of 2.