Deceitful practices
December 30, 2018 - Reseña de Apartments.com
The management team at this apartment complex is dishonest. Despite leaving behind an immaculately clean apartment, they retained my deposit and fabricated a story that they had to treat for pet urine (I don't have a pet) and clean an apartment they implied was dirty. I spent a great deal of time preparing to turn in the apartment (filling nail holes, painting these with an artist's brush to leave no trace of them, touching up paint to erase evidence of use, scrubbing floors, the bathroom and ...
every inch of the apartment, washing down the patio, cleaning the storage closet, cleaning and disinfecting the bathroom cabinet/kitchen cabinets/shelves, cleaning and disinfecting the stove/oven/refrigerator/dishwasher, polishing fixtures, washing the front door and more) and it was immaculate! The only thing I did not do was steam clean the carpet (as I have been told apartments will do this as part of turning the apartment around) but the carpet was in very good condition, vacuumed well and most definitely free of stains. I lived alone and took very good care of this apartment while I lived there. I am a clean freak and maintained the apartment regularly. I have leased many apartments across the country and have never had a deposit withheld. If you lease an apartment here, when it's time for you to move on, you can expect your deposit to be withheld too (as I don't believe any apartment can be turned in at end of lease in better condition than mine). Prior to this problem, I had no other issues while living there. I strongly recommend leasing elsewhere. I regret losing my temper, raising my voice with who I believe was the assistant manager. There is no excuse for that and I 'm sorry for it. In the end, I know the condition I left the apartment in; they chose to be dishonest, to lie and cheat.
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Property Manager Responded
January 8, 2019
Jim, while we appreciate all resident reviews, we’re very sorry to see you feel this way about our staff and community. Nevertheless, we embrace all feedback and we’ll strive to take your comments into account going forward. Thank you.
Max of 2. Only one refundable deposit of $300 due at move-in for 1 or 2 pets. Pet rent of $50 a month for 1 or 2 pets. Two pet limit, full-grown maximum weight of 75 lbs. for each pet. Dogs and cats are most welcome.