The management team here is the worse management team I have ever rented from.
Most recently we received our lease renewal. It was a 24% increase in rent. I sent an email to the staff since they never pick up their phones providing feedback. First, the notice had the incorrect lease end date. Second, no explanation for increase in rent. There have been no improvements in anything in the year that we have lived here. I emailed the staff asking for additional information and for a reason behind
...this increase. No response. When I stopped to give my non-renewal notice I provided additional instructions asking for Sandy’s managers information and for the reason for increase in rent. Again- no response.
One other thing to note is that this is a gated community, and the gates stay broken for periods of time, this resulted in my car being broken into and the staff not doing anything about it.
First, our refrigerator consistently leaks onto the top shelf. They said the freezer was frozen over, but this did not correct the issue. Our kitchen faucet leaks all over the sink. The water quality here is terrible, it produces pink callus and stains all over the sinks throughout the apartment. Our electric bill every month was an average of $160-200. The A/C units here do not cool properly, they will tell you that there is nothing wrong with the A/C but I can see how old these units are and that they have not been replaced or handled properly.
The cabinets have all been painted with cheap latex paint on the inside that will stick to your kitchenware if you do not put down your own cabinet liners. We have unfinished flooring throughout the apartment that Kimberly stated would be taken care of the week we moved in but that was never done.
Another issue we had was the heating element breaking due to the water quality as stated by the worker who replaced it. I know 3 others in the community who have informed me of the exact same issue.
Every morning at 6am our neighbors would start running on their treadmill for at least an hour. You could hear the constant motion and it would wake us up. I emailed the leasing office several times where Sandy advised she would do something. That never happened. I emailed 3 other times and no response.
And Arbors management, do not bother contacting me or my husband. I will await a response from Robbins corporate.
