No seriously, RUN. I usually do not make reviews unless I really need to so that I can let others know. We never lived at this complex, however we were going to. Anthony had promised us on our tour on August 2, 2021, that that we would receive our admin fee of $180 if it was within 48 hours.
On August 4th at 1:01 pm, well before the 48 hour end time, I had called Arrays front office, and communicated to Anthony that we would like to cancel our application and to have our admin fee deposit
...reimbursed. He had said that would not be a problem, but he had to talk to a higher up and would be in contact. We had not received a phone call. On August 5th at 12:34 PM, I had talked to a woman named Vanessa in which I told her that this was my 2nd time calling about this situation. She said that someone will be in contact with us shortly and she would put it in the notes. We never received a call. On August 6th at 11:00 AM, I had received a call from a woman named Nya saying that we were on the list as a prospective tenant, however I had communicated to her that this is the 3rd time speaking to an individual at the Array Complex. She had said that she is calling from off site and that she would put it in the notes. On August 10th, we had learned that we will not be receiving our admin fee without any valid explanation.
This is unacceptable as I have contacted the office on three separate occasions to request my admin fee of $180, in which Anthony stated we would receive back.
If they can do this with a prospective tenant, they are especially doing this with current tenants. Steer clear of Bridge Management and the Array at South Mountain Complex.
Property Manager Responded