I had a similar experience as another reviewer. The place appeared so nice and so I overlooked the bad reviews. I always leave places that I live in clean condition and I have always had my security deposit returned to me, so I figured it did not apply to me. However, none of that matters here, because it seems that their intention is to ensure they keep your security deposit at all costs. This place does not appreciate your tenancy, you are just a rent check and a security deposit. While you
...live here, you will get a notice for everything, including family visiting if they don't have a permit on their car. They will even threaten to tow away cars. Further, there are so many rules here, you will feel like living in a assisted living community. The apartment they give you is nowhere as nice as the model they show you, keep that in mind. The oven and the fridge are so outdated that they are barely functional. We had to buy our own fridge since the one that came in the apartment was so tiny. With all these things that my significant other and I experienced here, we found ourselves hating this place and could not wait until our lease was up. When it finally ended, we were so excited! However, Phoenix Townhomes made the move out process a nightmare too. They did a walkthrough and despite acknowledging the apartment was clean and nothing was damaged they proceeded to not only withhold our security deposit but they tacked on additional fees!!! They charged nearly a $200 move out cleaning fee and about the same for "Paint life"? In all the places I have lived, I have never heard of a paint life fee. These charges are ludicrous, you should not have to pay for them to improve the apartment, you only pay if there are problems in addition to normal wear and tear. (Check the CA codes!!) This place absolutely does not understand tenancy rights and normal wear and tear does not come out of a security deposit. I cited this to them and they essentially said there is no evidence of the way I left the apartment and so I will have to pay the charges. They are incredibly rude at that. The lady in charge is the most condescending individual I have ever had the misfortune of interacting with. BELIEVE THE REVIEWS!! Unless you basically want to have your every move scrutinized at the place you call home in addition to having to pay hefty fees upon move out, AVOID THIS PLACE!! I had the intention of suing them in small claims court, but I wanted nothing more to do with this place.
Max of 2.