If I could give them zero stars I would. I moved into my unit a year ago and ever since it has been hell. I moved into a dirty apartment, holes in window screens, no screen on sliding door, dirty/broken and discolored blinds and a pest problem. Throughout my stay, I have dealt with over 20 maintenance requests where some have taken longer than others to be filled. My heat was not circulating properly in my unit for over two winter months and my son and I were freezing in our apartment. With
...consist complaining they finally fixed it after two months. My packages have been stolen, I have dealt with pests (roaches), and charged a pest fee. I am nearing the end of my lease and I received my renewal letter. Atera inflated my rent attempting to raise my rent by almost $600 dollars. After speaking with Evan (renewal specialist) I received another letter which would only increase my rent by $250. On the letter it specifies to submit a 30 days notice to vacate. I adhered to the letter and submitted my 30 day notice but the apartment complex is not willing to honor it stating it was a clerical error. It is at the discretion of the manager to accept my notice vacant and she, was not willing to do that. Every person I spoke with was unwilling to help me and unwilling to accept accountability for Atera mistake. So now their mistake is my issue. I have already made arrangements, signed a leased, and put money down on another property. My situation is a money grab for Atera. Instead of them honoring their letter that was sent out, they are asking me to make payment arrangements. My experience has be terrible from the beginning and I would not recommend this place for anyone. I have made friends with other tenant who have lived her for many years and they have expressed the same and mentioned this property management company has been the worse.
Max of 2.