Worst service ever! We seen the model apartment and it was exactly what we were hoping for. No warning whatsoever about the apartment we were going to move into. Greasy cabinets, roaches, so many dents on the walls, heater didn't work, air bubbles on the ceiling, carpet lifted up, windows didn't stay up, no microwave lol. But my husband and I made sure that we wrote EVERYTHING down. And good thing we did because we had a leak during the winter and our mattress was soaked because of that air
...bubble( which we wrote down), when we went to tell one of the ladies in the office, she said "well I don't remember about any air bubble" acting stupid like that wasn't there before! Your job is to do the best you can to even look concerned or fake it I don't care, she was just rude. It takes so long to get someone to come fix anything, and when they do they come whenever they feel like it and don't even ask you ahead of time if they're coming or not to see if we're busy. Our apartment was freezing at a time and for weeks we couldn't get someone to fix our heater. Some guys came into our apartment while we were gone( we had the iring cameras thank goodness) to fix our soaked mattress (lol) by steaming it clean, okay cool whatever right? Well when we got home our mattress was wet, which is what we were expecting, BUT, there's dirty HAND PRINTS on it ? You couldn't bother washing your hands? It's a memory foam mattress, very expensive! We didn't even bother to do anything about, we were just fed up with everything that was happing...I kinda regret it now, we still have the photos though. There's so much more I would like to write down but I just can't, it's so much. One last thing I do want to mention is that, I don't think they ever fixed the ceiling because our ripped air bubble is still there AND they have a giant piece of plastic on top of our roof. It looks ridiculous and unprofessional. I have a cat and she plays with it and scratches it up and makes a big mess on my patio, and I'm afraid she'll jump. Please make sure you ask to look at the apartment you are moving to before you sign anything!!!
Max of 2.