Audubon Village seemed great when we moved in in February 2019, leasing office staff was very friendly and helpful, etc. However, there was an immediate sugar ant problem - easy enough to get rid of with the right bait, but pest control only came in and sprayed, which made the ants scatter instead of go away. We took care of that ourselves, $6 for a series of bait traps at Home Depot up the road. However, a few months after the ants were gone, we started getting roaches. I know, it's Florida,
...roaches are a fact of life, but roach INFESTATIONS are not! Pest control came the first time we called about the roaches and identified them as "Asian roaches." They said they were coming up from the apartment below us, which had recently been vacated and needed a full fumigation, but that they should go away soon. When the roach problem didn't improve after a few weeks, we called again. The guy that came this time identified them as German roaches and sprayed the apartment. That's it. Spray. For German roaches. We're up to September 2019 now. The leasing office tried to blame the roaches on us in November, despite us complaining about them since July, because we had to move a whole bunch of cardboard boxes out of storage and into the apartment the first week of November. They FINALLY scheduled a roach cleanout for January 2020 and were supposed to come back to do follow up visits once a week until they were gone. Guess what didn't happen? The people on the leasing office get much less friendly the longer you stay there, it's always a fight to get someone on the phone. Maintenance requests got put "on hold" for months. They'd send people into your apartment without notifying you - and good luck getting hold of emergency maintenance! I witnessed a domestic dispute on a Sunday morning that involved broken glass all over the back staircase, and I know for a fact that we & at least 3 other apartments that used that stairwell have dogs. I called emergency maintenance, and it took THREE DAYS for anyone to come clean it up. The saving grace of this community is the regular maintenance team, who are super friendly and always get things done efficiently. You know, once they actually know they have a job to do. The floor space & convenience to the airport is nice, but not worth the massive headaches. Moved out in April 2020 and could not be happier to have left Audubon Village behind. P.S. Did I mention the termites? We had termites too. And spiders as big as my hand.
Property Manager Responded