These apartments look absolutely stunning from the outside. We toured the complex and was shown a STAGED apartment, which was really nice. Once we signed the lease (which is over 60 pages long) and got the keys, we quickly realized the apartment we just agreed to looked completely different and was dingy, dirty and smelled of cat urine.
While they had "remodeled" the kitchen, the carpets were soaked with mud from the maintenance staff. They buy a cheap type of carpet that hides a lot of the
...dirt. I really like my carpets to be clean, so I steam cleaned them several times, collecting black mud every pass. I now find that I need to do this a few times a month because the carpet mud is very, very deep. Additionally, our apartment smells like cat urine and we leave on an air purifier all day to rid the smell.
Now, on to maintenance. Our dryer had some issues when we moved in, but we've adjusted to its quirks. The ceiling fan broke within a few months and the dishwasher also died a few months into our lease. We've put in a work order and over a month later, our dishwasher is still broken. We've also come to meet some really great neighbors and friends in the area who've told us that the maintenance staff has been known to steal things from apartments--plan on taking days off work to hang out at home all day, waiting for the maintenance staff to arrive (which is not a sure thing).
Utilities here, save for electricity and internet, are shared among your building. You can be as conservative with your water usage as you'd like, but your utilities bill will still go up if your neighbors are more liberal with their usage. There are other fees with vague descriptions you'll need to pay, for services you might not even utilize here.
The leasing staff are just that-- they're here to make sales. There's usually only one person in the office, and you'll need to wait for them to finish an apartment showing before you can be helped. A lot of people are there to pay their rent, pick up a package or put in a work order, but given that there's only one person there, the wait can be quite frustrating. The 'be back at [given time]' sign is deceiving, as the agent may be out for the rest of the day.
While the people around here are very nice and friendly, the management of these apartments is very poor. For what you'll end up paying to live here in addition to poor management, I would definitely look elsewhere.
Max of 2.