My apartment was infested with fleas when I moved in; I had to wait days because the office would not call Orkin sooner, and they were not at all concerned that my apartment was infested or that I was covered in flea bites.
Months later I had pest issues with roaches. Orkin came and told me that the roaches were coming in through holes in the utility closet, and I should let the apartment maintenance know so they can patch them. I told maintenance what the Orkin man said, but he argued with me
...and said there were no holes, and told me that pest issues are just part of living in an apartment, and there is nothing I can do about it.
I noticed a chemical smell in my refrigerator, and my food tasted like chemicals. I contacted maintenance, and they came to look at the fridge, but said they couldn’t smell anything, so the said nothing was wrong. I was fed up and consulted an independent contractor. He confirmed that pest control chemicals had gotten under the fridge and entered the fridge air supply. He said it needed to be replaced. I told the office I needed a new fridge, but they refused and said they had never heard of chemicals getting in the fridge. Finally, after 2 WEEKS and repeated calls to the office, they switched out my fridge, but insisted that they still didn’t agree anything was wrong.
Finally, HERE IS THE KICKER: I called the office to let them know that I would not be renewing my lease. This was more than 60 days before my lease expired. Fast forward 2 months, and I get a letter at my door saying the office never heard from me about renewing my lease, so I would be forced to pay market rate (400 more than I was paying) for 60 days beyond the end of my lease. Furious, I contacted the office, and they said I was required to give them a written notice. The office staff deliberately failed to tell me I needed to provide a written notice when I talked to them previously. They completely scammed me, and pointed me to the clause in the lease that said they were not obligated to tell me I needed to provide a written notice. I was expected to remember that when I signed the lease 12 months ago. When I told them they lied to me, they told me they were “done talking to me,” and yelled at me to leave the office. Not only is the apartment complex complete garbage, the office staff is incompetent, rude, disrespectful, unprofessional, and deliberately tries to scam their residents. Please heed my caution and look elsewhere.
Max of 2. Pet rent listed is per pet. Pet fee for 2 pets is $500.