Our experience with Hillstone at Prue was unfortunately a nightmare. There were too many incidents to recount, but here are the worst ones. There was the ongoing situation of only one dumpster for the entire complex, resulting in the nauseating stench of trash continually piled up outside the overflowing dumpster. There was the pool that was left to grow nasty for a couple of months, despite many complaints from tenants. The tiny, inadequate fitness room had dirty, dated machines that often
...didn't work. There were unsavory tenants who partied, had visits from the police, and knocked on our door, apparently high, around 3 am. The event that forced us to move was this: In Sept-Oct 2015, with temps in the 80s and 90s, our AC unit failed 13 times, switching off for periods of time ranging from hours to days. Despite 3 written notices and many verbal notices to management, they took an interminably long time to respond to most of the AC outages, leaving us without AC for extended periods as long as 2 1/2 days. When they finally responded, they failed to have the AC attended by a professional, instead, having their maintenance people make unsuccessful attempts at repairs. Management knew my husband was recovering from surgery and was extremely uncomfortable with the heat and humidity, yet ignored our requests to bring in an expert to properly repair the AC. When they finally ascertained the problem was a failing compressor, they told us they would not replace it until it totally failed, despite the facts that we were suffering and that the failing unit was drawing a great deal more electricity than normal (tenant pays for utilities). According to Texas law, their failure to respond enabled us to terminate our lease and move without the usual notice. However, this was at great expense and inconvenience to us. Management has failed to respond in any way to our requests for reimbursement of moving expenses.
Property Manager Responded