I had a horrible experience at Beacon 430 Apts. I chose not to move when I arrived on move-in day for various reasons, and the management kept all the money I put down, and they continue to refuse to settle with me in any manner. For an apartment at this price, you'd think they would be more concerned with customer service and ensuring their tenants are perfectly happy living there? On the day of move in, minutes after I walked into the new apartment, I chose not to take it because there were
...several things wrong with the interior and the location of the unit was also less than desirable. The interior had not been painted that I could tell, the bathtub tile was covered in stains/mildew, both blinds were damaged/broken, and the carpet in the bedroom was very stained and fraying along the edges. I have lived with these issues in the past, and I was not about to do it again, especially at the price they were charging. Once you move in, you don't get new carpet or new tile or new blinds, that's just now how it works. A few minutes after I walked into the apartment, I told the leasing agent/manager both that I did not want to move in. My movers were sitting outside, and I sent them away to re-store my stuff, which also cost me. This apartment complex is expensive, so I expected to get what I was paying for, but I did not feel I was getting that. The apartment manager and leasing agent both told me they don't want to force me to live somewhere that I am not happy, but they then told me if I did leave that I would have to forgo the over $3000 I put down on the place. I contacted the regional company that owns/manages them, and their response to my dispute was to send my complaint back to the Beacon 430 manager. They didn't contact me to hear my side of the story at all? I decided to move down the road to another complex and am "very happy" with my decision, though this complex cost me dearly. I don't understand why the management insists on keeping all that money when I never even moved in...it's simply bad business to keep all that money when I was clearly unhappy with the product they were offering me. I was about to move into a place I didn't deserve or want for a very high price and with a long-term lease of over a year. I would never consider leasing with this company ever again, and I would certainly not recommend them to anyone.
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