Verified RenterEnviado por un residente verificado de la comunidad de apartamentos. Los residentes participantes pueden recibir puntos de recompensa a cambio de publicar una reseña durante su período de alquiler, independientemente de la naturaleza de la reseña
July 18, 2026 - Reseña de Apartments.com
When I first moved in, I noticed the unit hadn't been cleaned properly, if at all. There were also multiple broken items, the microwave, cabinets, etc. All these concerns were reported on my inventory and condition form, but no remedy was offered by the property management team. The neighbors are loud and inconsiderate. Multiple residents have dogs and they bark frequently throughout the day and night. Furthermore, the residents with balconies overlooking the courtyard leave their balcony doors ...
open, so they loudly bang against the railing and wall at all hours. This also means when they host parties, loud music and conversation can be heard late into the night. Additionally, the balcony door was not installed properly, so whenever it's hot or humid, the frame swells and I can't open the door. I'm required to pay an extra "amenity fee" every month because I have a balcony, but I can't even use it because of these issues. Overall, communication from property management is poor.
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Property Manager Responded
July 25, 2026
Hello, thank you for reaching out and sharing your feedback. We never want our residents to experience maintenance concerns at move-in, but when they do arise, we are committed to addressing them as quickly as possible. Based on our records, all reported maintenance requests have been completed, so we would appreciate the opportunity to speak with you right away if there are still outstanding concerns. Please reach out to us at Overlake@bellpartnersinc.com so we can ensure everything is fully resolved. We look forward to hearing from you.
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