If you want to babysit and constantly follow up with a whole apartment complex and their corporate/accounting department, this place is for you! I have to say when things were good, it was great, but when it was bad, it was awful and ultimately i feel scammed...
I had a 2 bedroom, great, moved to a 3 bedroom awful. The apartment which just in the worst condition. Which is fine, I am easy going so we write down all the problems with it moving in, and then put in several request to have things
...fixed. Some had to be submitted twice and even then some werent resolved. Plumbing, tubs, torn (very cheap) vinyl flooring, AC unit going out. Also, they renamed their renters insurance fee on their statements, and were charging me for 6 months when I already provided my own to them. That took me almost a month of going back and forth with corporate via email bc the leasing office cannot take care of that. In the end I settled that issue with their 3rd party, and not once did they ever reach back out to me.
I have finally moved out and it has been a headache. We requested to be apart of the final move out inspection with the maintenance supervisor. There were things he wanted to charge us for that were considered normal wear and tear and also unresolved issues we had proof that his team did not fix. He said no worries we will not charge you for any of it . Guess what, he lied, we were charged an unnecessary $1,115 in damages/ cleaning fees a week after moving out. So what was that final walk-through for anyways??? We left the apartment spotless and in better condition.
Now that we have moved, we have to handle things with corporate. I sent them all the proof, videos and pictures, of the state the apartment was left in. It doesn't even matter, bc corporate can't even get ahold of the complex/maintenance to confirm this. So all they could do was give me a discount. I'm out of my deposit and still had to pay additionally.
To top it off, after a week of moving out of my apartment, someone else has already moved in. How does that happen, if the apartment was 'terribly damaged'...
My only good experience was with Cecilia, she was the only one who would help and escalate my issues. Upper management, corporate and maintenance are absolute problems. good luck.
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