Major Safety & Security Concerns
December 17, 2020 - Reseña de Apartments.com
I caution any potential renter to read this review. This place has massive professionalism and safety issues.
1. We had an onsite sho*ting incident a few weeks ago. No update to the community. But since it was on a sidewalk, we can only guess that its drug related. (google it)
2. There are block parties here during a pandemic. Dont believe me? Go out on a warm Friday or Saturday evening and go to the mailboxes, youll see the parties in dual garages.
3. No one answers their emergency ...
line. This is by far the worst. It doesnt ring to a manager, instead if no one answers it goes to corporate. Corporate answers, doesnt take notes, then transfers you back. but guess what, no one answers.
In fact, Ive called the emergency line multiple times for safety issues, and guess what, no one ever answers it. Ever. Leave a VM? Good Luck getting a response before the incident is over.
Want some examples?
1. We had a fist fight outside my apartment a few months ago involving tenants in an apartment above me. Tried calling the line and it just rang forever.
2. Just yesterday there was an extremely large verbal alertaction outside my apartment, to the point it impacted by ability to work. Guess what, I called the line, and no one answered. Shocker, right?
This place reeks of unprofessional. Ever since they got bought out, I dont know what happened. Cuts to staffing? If not its a management issue and someone needs to go.
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Property Manager Responded
December 18, 2020
We are disappointed to learn of your experience at our community. As you mention, we did have an incident in late November; however, our team sent a timely email right after we learned what had happened. We also worked closely with local authorities in order to ensure that the parties responsible (who did not live at the community) were found. Our team is a little confused as to where the block parties you mention occurred. We were not aware of this activity and would appreciate more information. In addition, we are very sorry that you have had trouble getting in touch with someone on our after-hours line. Due to this review being posted anonymously, we are unable to reach out to you directly in order to figure out how your phone calls went unanswered. Once we hear from you, we will look into these concerns and also trace your phone calls in order to investigate what happened. Please reach out to us. We hope to speak with you soon!
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