We enlisted our family all the way from Prescott to help us move. There was a total of 5 adults and 2 teenage boys ready to go with vehicles loaded by 10 am. We did get our keys at 10, only to find that the apartment was never cleaned after the last resident moved out. The girl working in the office openly admitted that she forgot to do the usual walk through. There was paint on the floor, bugs (dead and alive) everywhere, urine all over the toilet/bathroom, the fridge was unusable/unsanitary.
...There had been absolutely nothing done to clean anything in the apartment. We know this because there was still trash and items left behind. Obviously we were not going to move in to a unit in this condition. Since we had family travel from Prescott, had already loaded vehicles, and had signed a lease for that specific unit 2 months earlier, we made it very clear that we needed to move in to the unit the same day due to all the reasons mentioned above. We made the woman in the office aware of the situation and she said her manager would be in within 20-30 minutes. This was a 10:30am. She continued to call/text her manager and kept telling us only “20 more minutes” though out the day. Her manager, Monica, did not end up arriving until approximately 3:00 pm. At this point, we had found several local cleaning companies who were available but Monica insisted they had to use one of their vendors and she was working on getting someone there same day so that we could move in. We asked her numerous times what time this “company” was coming to clean and she would never give us a time or any information on this cleaning “company”. We continued to receive the same “it’ll be done very soon” game with the office until around 7 pm. At this point, we went back to the office to speak with Monica in person. The office has a ton of large windows and glass French doors facing the pool. We could clearly see Monica and her granddaughter sitting in her office while we knocked on the door. Monica actually closed her blinds and tried to ignore us standing at the door for at least 15 minutes. We did eventually get the keys that night after Monica’s son(her granddaughter called him “Daddy”) finished cleaning the apartment. It turns out she didn’t need one of their “vendors” after all. After all of this, the only thing they did to “compensate” us was to not charge us for the first day in the new unit. The unit that we didn’t gain access to until 9pm….
Max of 2. Cat, Dogs.